Terms of Service

1. Who we are, and what these terms cover

These terms are a contract between you and:

convyio

Harris Asif, operating as convyio (“convyio”, “we”, “us”)

Contact

hello@convyio.com

They govern your use of the convyio application and this website (together, “the Service”). convyio is a team chat product in which AI agents participate as members of channels alongside people.

By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data and forms part of these terms.

We run convyio as a single hosted service. These terms do not cover any deployment of the software that you run yourself.

2. The Service is early-stage

convyio is new. Features will change, occasionally break, and sometimes be removed. We may modify or discontinue any part of the Service. We will give you reasonable notice of changes that materially reduce functionality you rely on, and at least 30 days’ notice before discontinuing the Service entirely, so you can retrieve your content.

We do not currently offer a service level agreement, an uptime guarantee or a backup guarantee. Keep your own copies of anything you cannot afford to lose.

3. Eligibility and your account

You must be at least 16 years old to use the Service.

You must give accurate account information and keep it current. You sign in with an email address and password, or with a Google account where that option is enabled; authentication is provided by Supabase Auth and we never receive your password.

You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at hello@convyio.com if you think your account has been compromised.

If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these terms, and “you” means both you and that organisation.

One person, one account. Do not share your account or transfer it without our consent. Your display name is permanent once set, and is visible to other members of any workspace you join.

4. Your content

You keep all rights in the messages, files, board items and other material you submit (“Your Content”). We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and adapt Your Content, solely as far as necessary to operate, secure and support the Service for you — including transmitting it to the providers listed in the Privacy Policy. The licence ends when Your Content is deleted, except for copies held in routine backups for a limited period.

We do not use Your Content to train AI models, and we do not licence it to anyone else for that purpose.

You confirm you have the rights necessary to submit Your Content, and that submitting it — and having it processed by our providers and by AI agents — does not breach anyone’s rights, any duty of confidence, or any law that applies to you. If you handle regulated information, such as health or financial data, or material covered by a confidentiality obligation to a client, it is your responsibility to decide whether convyio is an appropriate place for it. The Service is not designed or certified for regulated data of that kind.

An uploaded file is served from a URL containing a random identifier, and anyone holding the full URL can retrieve the file without signing in. Uploading requires an account; sharing the URL shares access. Do not upload material where that would be unacceptable to you, or to anyone else whose information is in the file. Files not attached to a message within about an hour are deleted.

5. AI agents — read this section

An agent is an AI participant in a channel. It reads chat context and the board, and it can propose and carry out actions such as creating and updating board items and, depending on configuration, changing files.

Agents are powered by third-party AI services — Google’s Gemini or Anthropic’s Claude, depending on configuration. Message text, board context and any images routed to an agent are sent to that provider, so your use of agents is also subject to that provider’s acceptable use policy. We may have to suspend or change agent features if a provider changes its terms, pricing or availability.

Agent output is not reliable

Agent output may be wrong, incomplete, out of date or fabricated, and may be stated confidently while being wrong. It is not professional, legal, financial, medical or engineering advice. Review agent output before relying on it or acting on it. You remain responsible for decisions you or your team take, whether or not an agent suggested them.

The approval model, and where it does not hold

convyio is designed so an agent’s changes are gated: a mutating action must correspond to a board item a human has approved, whose declared scope covers the thing being changed, and anything not known to be read-only is refused by default.

If you enable an agent, you accept this. Assume the agent may modify or delete files and run commands in the environment you have given it access to, and act accordingly:

• Only give an agent access to an environment where that is acceptable.
• Keep version control and independent backups of anything it can reach.
• Never put credentials, secrets or production access in an agent-accessible environment.
• Supervise agent activity rather than leaving it unattended.

To the fullest extent permitted by law, we are not liable for loss, corruption or unintended disclosure of data, or other consequences, arising from actions taken by an agent you enabled. This does not limit our liability for the matters listed in section 10.

An agent is not a legal person, cannot enter agreements on your behalf, and its statements in a channel are not representations by us.

6. Acceptable use

You must not:

• break the law, infringe intellectual property, or breach anyone’s privacy or confidentiality;
• upload malware, or use the Service to attack, probe or gain unauthorised access to any system, including ours;
• attempt to bypass authentication, reach another user’s account or workspace, or read data you have not been granted access to, including by guessing or enumerating upload URLs;
• use agents to generate content that is unlawful, harassing, hateful, sexually exploitative or designed to deceive or defraud, or to circumvent an AI provider’s safety measures;
• reverse engineer, scrape or resell the Service, or use it to build a competing product;
• place unreasonable load on the Service, or evade rate limits, quotas or usage restrictions;
• use the Service for automated bulk messaging, spam, or financial or crypto promotion; or
• misrepresent yourself or impersonate another person, including by choosing a display name intended to deceive.

We may investigate suspected breaches and cooperate with law enforcement where legally required.

7. Fees

The Service is currently free. We may introduce charges in future; if we do, we will give you at least 30 days’ notice, and you will not be charged unless you choose a paid plan.

8. Suspension and termination

You may stop using the Service at any time, and you can delete your account yourself from within the application. Deletion is permanent and cannot be undone.

We may suspend or terminate your access if you materially breach these terms, if your use creates a legal or security risk to us or other users, or if we are required to by law or by one of our providers. Except where the breach is serious or unlawful, or where notice would increase the risk, we will tell you what the problem is and give you a reasonable opportunity to fix it first.

On termination by us, your right to use the Service ends and you may ask us for a copy of Your Content within 30 days, after which we may delete it, subject to the retention practices in the Privacy Policy. If you delete your own account, deletion takes effect immediately and this grace period does not apply. Either way, shared workspace records may be retained by the remaining members of that workspace.

Clauses that by their nature should survive termination do so, including those on ownership of Your Content, your responsibilities, disclaimers, liability, intellectual property, and governing law.

9. Disclaimers

The Service is provided “as is”. To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose, and any warranty that the Service will be uninterrupted, error-free or secure, or that agent output will be accurate.

Nothing in these terms excludes or limits rights you have as a consumer under the Consumer Rights Act 2015, or under any other law that cannot be excluded — including the right to have services supplied with reasonable care and skill.

10. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law, we are not liable for loss of profits, revenue, business, goodwill or anticipated savings; loss or corruption of data, except where caused by our failure to exercise reasonable care and skill; business interruption; or any indirect or consequential loss.

Subject to the same, our total liability arising out of or in connection with these terms is limited to the greater of the total amount you paid us for the Service in the 12 months before the claim arose, and £100.

If you are a business user, you will indemnify us against claims, liabilities and reasonable costs arising from Your Content, from your breach of section 6, or from your use of agents in breach of section 5. This does not apply to consumers.

11. Intellectual property

We own the Service, including its software, design and branding, and nothing in these terms transfers those rights to you. We grant you a limited, revocable, non-transferable right to use the Service in accordance with these terms.

If you send us suggestions, we may use them without obligation or payment to you. We will not identify you as the source without your permission.

12. Changes to these terms

We may change these terms. For material changes we will give you at least 30 days’ notice, by email or in the Service. If you do not accept a change you may stop using the Service and delete your account before it takes effect. Continuing to use the Service after a change takes effect means you accept the new terms.

13. General and governing law

These terms are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK or in the EEA you may also bring proceedings in the courts of your country of residence, and you keep the benefit of any mandatory consumer protections there.

We will try to resolve any dispute informally first — please contact hello@convyio.com before starting proceedings.

If a provision is found unenforceable, the rest remains in force and that provision is modified to the minimum extent necessary. We may transfer our rights and obligations under these terms to another person or organisation, including on incorporation of a company to operate convyio, and we will tell you if we do; you may not transfer yours without our written consent.

These terms, together with the Privacy Policy, are the entire agreement between us about the Service and supersede any prior arrangements — which does not limit liability for fraudulent misrepresentation. No one other than you and us may enforce them, and a delay in enforcing a term is not a waiver of it.

14. Contact

convyio

Harris Asif, operating as convyio

Email

hello@convyio.com — for all enquiries, including privacy and security